​​​​FAQ

  • Decluttering

  • Virtual Organising

  • Paperwork

  • Admin/Organisation

  • Agencies and Charities

  • Moving Home

  • Workshops And Talks

My home is in such a mess that I would be embarrassed to show you around

Don't be embarrassed. We are here to help you, not judge you. The hardest bit will be picking up the phone and making that first step towards a more organised home.

Why do I need a professional organiser? Shouldn't I do it myself?

You can do it yourself, but when learning any new skill, everyone benefits from time spent with an advisor. It makes the job easier, faster and more efficient. And, because the time is scheduled in your diary, there's less chance that it will slide to the bottom of your priorities. We will also spend time teaching you the tips and tricks to empower you to carry on without us once we are gone, but we are always here to help should you need us in the future.

If you do decide to go it alone why not check out The Declutter Hub with lots of free resources and a VIP membership too.

How do you charge for your services? Am I getting value for money?

We charge an hourly rate of £35. We normally work around 4 - 5 hours so a session is usually £140 - £175.

There are numerous financial benefits to our service:

- Being able to find everything you need in the home, preventing the unnecessary purchase of duplicate items in the future.

- Finding things to sell.

- Paperwork organisation very often results in a reduction in bills in the form of no more missed payments, recognising unwanted direct debits to cancel. We can also help you to organise your budget and research better prices for things such as insurance, etc.

- Some of our clients go on to make money renting out spare rooms that they have cleared, generating a monthly income for them.

- We regularly find priceless sentimental items during our decluttering sessions; we have also found large sums of money and even unpaid cheques for our clients to cash!

Decluttering and organising can also bring a much clearer perspective on where money has been wasted. Many of our clients report that their overall spending drops after their decluttering sessions as they have a clearer understanding of what they value and what they really need.

Ultimately, the benefits of being organised, feeling less stressed and being in control of your environment again are priceless. Many of our clients find that having their home more organised means that other aspects of their life are enhanced and they can move forward with their long terms plans once their previously disorganised home is no longer holding them back.

How do you ensure confidentiality?

Some people are quite happy to tell friends and family about their decluttering projects, especially afterwards because they feel so uplifted and proud of their home. Others prefer to keep things private. The Clutter Fairy is a completely private and confidential service. There are no advertising logos on cars or uniforms and we will never discuss clients with a third party unless agreed. Occasionally, we will ask if we can take before and after photographs but this is entirely your choice.

How does it work?

Following a phone conversation to discuss your needs we will arrange an appointment to come to see your home and the space you need to organise. We will discuss an action plan and get started either then or on another day. All decluttering sessions are done together as it is always your decision what to keep and what to let go.

How long does it take?

Decluttering sessions normally take around 4 - 5 hours, as it can be a physically and emotionally difficult task. However, there is no set time on how long a particular project will take. It all depends on how much needs to be done and also how quickly you can make a decision. We will keep you focused on the task in hand and help you to prioritise - you won't be distracted by that box of family photos or old letters! Together, we can make huge progress in a day.

What do you need from me?

An open mind, uninterrupted time to work together and the desire to maintain the system we help you set up. By working together to organise your space, we'll create a system that specifically meets your needs. This will also help you keep on top of things, since it will fit in with your daily routines and habits. We can work out a manageable plan for other rooms you are concerned about that we feel confident you can accomplish without our help.

Do you clean?

We will clean shelves and under cupboards where it will assist the decluttering process, but we don't offer a full cleaning service. If this is required we can make suggestions about what companies you could use.

Are you affiliated to any organisation?


I have been a member of APDO (Association of Professional Declutterers and Organisers) for over 10 years now and was delighted to be asked to join their Board in 2012. During my 7 years on the APDO Board, I helped develop and deliver training to over 400 UK Professional Organisers and provided one to one mentoring for over 100. 

How do you know where to start?

Sometimes, the best place to start organising is the area that is bothering you the most. But sometimes, that can also be inefficient so this is something we can discuss with you to work out the best route.

Will you make me get rid of all of my things?

This is a huge fear for many people hiring a professional organiser. Things that are necessary or important to you will be incorporated into the organising plan, not removed just to provide a better "look." The goal is to make your life run more smoothly by creating an organisational system that fits around your life, not by making your life adapt to a pre-determined system. Ultimately, it will be you making all the decisions. We will just be there to guide and help.

What types of people hire a professional organiser?

Men, women, people working full time or part time, people with a disability, stay at home parents, retirees; there is no one type of person who is disorganised. It can happen to any of us. Quite often it is a significant life change that prompts a call. Moving home, having a baby, divorce, downsizing, losing a parent - these are all things that can leave us overwhelmed by our belongings. Working with a professional organiser is good for anyone who needs to regain a semblance of order in their busy life. If you just don't have the time or you can't get it scheduled, having someone to come in and help you with it means you'll get it done.

Should I buy new storage?

It depends on what you have already. Many people tend to have bought storage in the past to help them with their clutter but have just not managed to use it effectively. If you haven't and something is needed, we can help with suggestions as to what will be of most use to you.

What will happen to anything I no longer need?

Any items that you choose to get rid of will be recycled wherever possible using local charity shops and your local recycling centre etc. You may have things you can sell and we can advise you how to do this yourself. We are not able to take stuff to the tip for you due to Waste Carrier legislation but can take anything to the Charity Shop and will assist you to dispose of things on the day we declutter them.

How will I keep the clutter at bay?

We hope that you will feel inspired and motivated to maintain the organisational systems we have put into place during our time together but sometimes life just gets in the way! We can offer a maintenance package to keep you in control. We can arrange regular visits, which will help you stay organised or relieve the stress of things piling up when unexpected life occurrences happen.

Part of being organised is realising when to take action to get things back in the order that makes sense to you. Remember, being organised is not being perfect. It is being in control of your home so you can find what you want, when you want.

I have got other things in my life I need to organise. Do you do anything else?

Yes. We can organise anything you don't have time for - we have recently organised events, booked holidays, managed a house move, project managed a property renovation, styled rooms, found a new property - the list goes on. Anything you need organising, just ask and we will let you know if it's within our area of expertise.

How do you know what paperwork to get rid of?

We have done so many paperwork declutters over the years that we have come across pretty much all kinds of documents. Today, technology means we actually need to keep very little but a paperwork sort out is all about keeping you within your comfort zone too. If you have historically kept 20 years of bank statements, you may feel nervous about offloading them all at once so we work with you to determine a system that makes you feel secure.

Do you work with people in receipt of direct payments?

Increasingly, we work with clients with specific disabilities and special needs who are in receipt of Direct Payments or other benefits. Our input into the organisation of their homes and the maintenance of that has proven really helpful and has regularly been a service recognised as a legitimate expense by Social Services.

What if I need help again in the future?

We are just a phone call away; we understand that life changes and can present new challenges, including new types of clutter (and we love seeing our clients again!)

My friend/relative needs your service. Can you help them?

If you call on behalf of someone else, we will just have a phone call with you first and then your relative or friend to make sure they are fully on board with the idea of us helping.

We also offer gift vouchers printed or by email if you wish to give a declutter as a gift.

I can't afford your service at the moment, are they any other options?

Yes, absolutely. Lesley runs an online decluttering service too called The Declutter Hub where you can have a year's online support, step by step courses, live Q&A sessions with Lesley and her partner Ingrid for around the same price as a one to one session. Take a look and do let us know if you have any queries.

I'm not able to physically help with the decluttering - is that ok?

We help clients from all backgrounds and of varying levels of physical mobility, ultimately what we really need is your brain for the decisions and we can do the rest!

We will help you to declutter your home, reorganise your belongings and turn chaos into calm.