Confidentiality and Privacy
The Clutter Fairy offers a fully confidential service and will not divulge any information whatsoever to a third party without your approval. If you are kind enough to give a testimonial and/or photographs they will be used only with your prior written consent.
We do not have branded vehicles and we do not wear uniforms, discretion is important to us. If you see us out and about we won't even say Hello, unless you say Hello first of course! We want you to feel confident that your decluttering journey is private.
Insurance
Each of the Clutter Fairy team members have individual public liability and professional indemnity insurance to a value of up to £1 million, as a subcontractor of the Company. All decisions to dispose of items remain with, and are the responsibility of, the client at all times.
Safety
If access to your home or premises is restricted or unsafe, we reserve the right to charge for lost time and expenses incurred.
Circumstances that would potentially make it unsafe for us to work in your home include:
- Infectious illnesses
- Pest infestations
- Structural issues with the spaces we are working in (e.g., unboarded lofts), etc.
If you are unsure, please ask, and we can discuss this with you to confirm if we are still able to help.
Who needs to be there for the session
Our preferred method is working directly with our clients. We can sometimes make exceptions for clients who cannot be present for the whole session, if this is the case for you, please let us know when you enquire so we can discuss the options.
For clients with limited mobility we can do the physical work, but we need you close by for the decision-making, which will, of course, be supported by us.
Service costs
All prices are subject to VAT at the standard rate (20%) and all services are charged to the nearest 15 minutes.
Working hours will be calculated from the time we arrive at your home or premises until the time we leave, or from the time your virtual session starts until it ends, excluding any breaks.
All hourly rates quoted are per team member. If you have a team assisting you, the hourly rate is multiplied by the number of Clutter Fairies in your team.
Service | Cost | Timings |
|---|---|---|
Phone/Video Consultation | Free | Up to 15 minutes |
Face-to-face consultation | £25 (plus VAT) | Up to 45 minutes |
Weekday onsite services | £42 per hour (plus VAT) | Minimum charges may apply |
Weekend, Bank Holiday and evening (after 6pm) services | Rates vary - please enquire | Minimum charges may apply |
Charity Shop runs | Varies | Please discuss your requirements with your assigned Clutter Fairy to determine costs. |
Virtual Organising and Remote Life ADDmin | £10.50 per 15 minutes (plus VAT) | Minimum session length of 15 minutes |
Services
We offer a number of services, aside from our standard decluttering and organising service, including:
- Paperwork (including Tax Return documentation collation)
- Life Admin and Organisation
- Remote Assistant Support
- Support with ADHD
- Digital Decluttering
- Moving Home
- Project Management
- Workshops and Talks
Please contact us to discuss your requirements.
Removal of items/ Green policy
We aim to promote the recycling of your possessions wherever possible and can offer advice on different options for appropriate disposal with a particular focus on reuse before recycle wherever possible.
Complementary suppliers or services
We are happy to undertake some light cleaning to assist with the decluttering and reorganising process, but please note that we do not provide a cleaning service or any equipment for this purpose.If you require additional services such as:
- One-off or regular cleaning
- Waste removal including skips, man with a van, etc.
- Resellers (support with selling items)
- Tradespeople
- Removal companies
- Furniture movers
- Storage units
we can help, as part of our Life ADDmin service, to source suitable alternative agencies for you.
We will not be held liable if their performance falls below an acceptable standard nor for any loss or damage caused by any supplier, its employees or agents. Suppliers' charges are payable by you directly and the contract will be between you and the supplier.
Wait times for sessions / Cancellation list
During our busy periods we can be booked up for anything from 2-6 weeks in advance, so we advise booking ahead if you want multiple sessions.
Your team member will also have a wait list so if you would like to be offered any cancellation slots, please let your Clutter Fairy know.
Session length – in-person decluttering
Our session times vary based on our clients’ needs.
We recommend booking your sessions in 5-hour slots where possible, this will allow for more to be achieved.
We understand 5 hours may be too much for some clients, so we are happy to do shorter sessions, terms apply.
Travel Costs
We will send the most suitable team member based on your requirements, if they are travelling 40 miles or less (round trip) to reach you then there will be no travel charge.
If we need to send someone further afield to meet your needs (service required, timelines, preferred days, etc) any travel over 40 miles for their round trip will be charged at 45p per mile. The travel costs for your sessions (if any) will be confirmed via email after the initial enquiry call.
Cancellation policy
We prefer not to charge cancellation fees, we understand cancellations are sometimes unavoidable.
However, any short notice rescheduling or cancellation by you may, at the discretion of The Clutter Fairy, incur a charge.
Our preferred notice period for rescheduling or cancellations is a minimum of 3 days.
Payment Options
We accept BACS, cash, credit or debit card.
You will be invoiced after your first session by email and payment details will be included on the invoice.
Proceed to the contract
If you are ready to book a consultation, or your first session, please head to our Terms and Conditions page.