​​​​Terms and Conditions

Confidentiality and Privacy

The Clutter Fairy offers a fully confidential service and will not divulge any information whatsoever to a third party without your approval. If you are kind enough to give a testimonial and/or photographs they will be used only with your prior written consent.

Protecting your data

We are registered with ICO (The Information Commissioner’s Office) We will never sell or share your data with anyone other than employees or subcontractors of The Clutter Fairy.

Advice disclaimer

All advice given is given in good faith. It is always your own decision whether or not to follow any advice given. We accept no responsibility for your actions and any consequences of these.

Working practices

We are happy to undertake some light cleaning to assist the decluttering and reorganising process, but please note that we do not provide a cleaning service.

We cannot move or lift large items of furniture for Health and Safety reasons. If this is required, it may be sensible to arrange a willing volunteer.

If access to your home or premises is restricted or unsafe, we reserve the right to charge for lost time and expenses incurred.

Circumstances that would potentially make it unsafe for us to work in your home include infectious illnesses, pest infestations, structural issues with the spaces we are working in (e.g., unboarded lofts), etc. If you are unsure, please ask, and we can discuss this with you to confirm if we are still able to help.

Removal of items/ Green policy

We aim to promote recycling of your possessions wherever suitable and can offer advice on different options for appropriate disposal or sale. Any items removed from your property are, in general, done so at your own discretion and by yourself.

Payment terms for Decluttering and Organising

We charge £20 for an initial consultation in your home or premises, which lasts between 30 and 60 minutes. We can also offer telephone or Zoom call consultations for free.

We charge an hourly rate of £35 for decluttering to the nearest 15 minutes and £45 for weekends, design or project management work. 

Working hours will be calculated from the time we arrive at your home or premises until the time we leave excluding any breaks or including additional estimated time for disposing of items to the charity shop. Our minimum session length is 3 hours. Occasionally, we will offer special promotions which are subject to the terms and conditions of that advertisement.

20% VAT is payable on all services.

We accept cash, BACS , credit or debit card. You will be invoiced after your first session by email and payment details will be included on the invoice.

Payment terms for Virtual Organising

We charge £20 for a 30-minute session or £30 per hour (this includes a 10-minute break halfway through each hour included in the cost). Working hours will be calculated from the time the call starts until the time the overall session ends. Our minimum session length is 30 minutes. Occasionally, we will offer special promotions which are subject to the terms and conditions of that advertisement.

We do not record any calls and to protect our business sensitive information we request that clients do not record the calls either, the signing of this document equates to agreement of these non-disclosure terms.

Travel Costs

We cover most of the North West for free but there are some areas just outside of our normal travel area (15 miles each way from the closest team member) any travel over that 30 miles will be charged at 45p per mile. The costs for your sessions (if any) will be confirmed via email after the initial enquiry call.

Cancellation policy

Cancellations are sometimes unavoidable. However, any cancellation by you within 48 hours of the agreed start time may, at the discretion of The Clutter Fairy, incur a charge of any expenses accrued to date and up to 50% of the contract price. We may agree to credit this payment against your account if the work is scheduled to start within two months of such cancellation.

Other suppliers or services

We are happy to make suggestions on the use of additional services, for example, cleaners or handymen, and can help to arrange these services. However we will not be held liable if their performance falls below an acceptable standard nor for any loss or damage caused by any supplier, its employees or agents. Suppliers' charges are payable by you directly.

Insurance

The Clutter Fairy is covered by Public Liability Insurance to a value of £1 million.

Email Marketing 

From time to time we would like to send you information about any new services, company news and special offers by email. We are registered with ICO (The Information Commissioner’s Office) and we will never sell or share your data with anyone other than employees or subcontractors of The Clutter Fairy.

We will help you to declutter your home, reorganise your belongings and turn chaos into calm.