Please take note of the following terms and conditions (version 251105) which will form our working contract with you.
In order to book your Clutter Fairy and/or Life ADDmin services please read the Terms and Conditions below and then complete the booking form.
1. PARTIES AND DEFINITIONS
a. “The Company” means Lesley Spellman trading as The Clutter Fairy whose registered office is at 26 Wardle Rd, Sale, M33 3DB (and any of her employees, agents, subcontractors and assigns).
b. “the Client” means the person, firm, company or other organisation booking the services and named on the Booking form.
c. “the Booking form” means the attached booking form whereby the Parties set out their details and the brief for the Services being booked by the Client to be supplied by the Company.
d. “the Named Recipient” means the named recipient of the Services where another person, firm or company is the Client who has booked and paid for the Services on behalf of a named third party who has been nominated to receive the benefit of the Services including but not limited to where the Services are gifted to somebody else.
e. “the Services” means consultancy and advice, decluttering, organising, charity runs, home staging and/or moving home, office organisation, in-person organisation and/or administration support, paperwork and documentation collation, virtual organising and administration support, digital de-cluttering, support for people with ADHD, project management, workshops and talks, training and any other Services agreed to be delivered by the Company under both the Clutter Fairy brand or other services within the Clutter fairy brand range including but not limited to Life ADDmin branded services.
f. The Company provides services under both the Clutter Fairy brand and/or other services within the Clutter Fairy range of support services and consultancy including but not limited to “Life ADDmin” branded services.
g. The Company reserves the right to update these terms and conditions from time to time to meet the changing needs of the business.
2. PAYMENT AND FEES
a. The Client shall pay the Company the agreed fees for the Services (“the Fees”) by BACS, cash, credit or debit card at the rates and by the dates agreed in writing on the booking form.
b. Unless otherwise agreed in writing by the Company, the Client will be invoiced after their first session by email and payment details will be included on the invoice.
c. The Company reserves the right not to proceed with any further work unless and until all monies payable as agreed are paid on time.
d. Where the Client is a business, the Company reserves the right to charge interest on late payments under the Late Payment of Commercial Debts (Interest) Regulations 1998 as amended in 2002 and any replacement or re-enactment thereof. Where the client is a consumer the company reserves the right to charge interest on late payments in accordance with the rates set in S.69 of the County Courts Act 1984 or any replacement or reenactment thereof.
3. CLIENT’S SPECIFICATIONS
a. The Company shall not be liable for any problems caused by any inaccuracies in any brief, instructions, request or specification supplied by the Client or by the Clients failure to make any particular specification.
b. The Company shall not be liable for any problems with Services caused by interference by the Client or anyone the Client allows to interfere with the Services supplied or work done by the Company.
c. No specific Company team member can be guaranteed to the Client but all Clutter Fairy team members are suitably experienced and all team members profiles can be viewed on our Clutter Fairy and Life ADDmin websites. Where the Client prefers a particular team member the Company will use their reasonable endeavors to supply such team member as and when they are available.
4. HEALTH AND SAFETY AND DELIVERY OF SERVICES
a. The Client agrees to ensure that all the Company team members are able to carry out services in a safe and healthy environment and shall notify the Company of any hazards or other things the Client wishes the Company to avoid or be aware of.
b. The Client shall ensure that the Company is able to access all areas in which they are contracted to provide Services during the times agreed and that if unable to gain access within fifteen minutes of the time agreed the Company reserve the right to treat this as an unauthorised cancellation.
c. The Client shall keep animals and other vulnerable persons away from areas being worked on and ensure the safety of any children, animals or vulnerable people whilst the Services are being provided;
d. The Company reserves the right to refuse to move any furniture or other items which in their opinion may be too heavy or which may put their team member at risk of injury.
e. The Company reserves the right not to handle any items or substances that may be hazardous or toxic or which may put their team member at risk;
f. The Client agrees to advise the Company in writing of any items or areas the Client does not wish the Company team member to touch or any equipment which must NOT be unplugged e.g. IT or other electrical Equipment;
g. The Client shall remove any fragile or valuable items prior to Services taking place and shall bring to the Company team member’s attention any items they do not wish Company team member to handle or touch;
h. Once the Company has removed, disposed of or donated any items according to the Client and/or Named Recipient’s instructions the Company shall not be required to recover that item.
i. PLEASE NOTE: If access to your home or premises is restricted or unsafe you MUST notify the Company prior to us delivery of Services. We reserve the right to charge for lost time and expenses incurred if we arrive and it is not safe to work so if you are unsure, please ask, and we can discuss this with you to confirm if we are still able to help.
Circumstances that would potentially make it unsafe for us to work in your home include:
● Infectious illnesses
● Pest infestations
● Structural issues with the spaces we are working in (e.g., unboarded lofts), etc.
5. WHO NEEDS TO BE PRESENT WHEN SERVICES ARE TAKING PLACE
a. The Client agrees that the Client themselves, or the Named Recipient of the Services, shall be present during the delivery of Services so they can direct the Company team member as to where they wish to place or dispose of items being dealt with and deal with questions and queries and the Company shall not be liable for any misplaced items where the Client and/or the Named Recipient are not present during delivery of Services;
b. Whilst the Company’s preferred method is working directly with the Clients we can sometimes make exceptions for clients who cannot be present for the whole session, if this is the case for you, please let us know when you enquire so we can discuss the options.
c. In the event the Client, or Named recipient, has limited mobility the Company’s team member can do the physical work, but we need the client close by for the decision-making, which will, of course, be supported by the Company.
6. CONFIDENTIALITY AND PRIVACY
a. The Company offers a fully confidential service and agrees with the Client to keep secret and confidential all information given by the Client or the Named Recipient and will not divulge any such information to any third party without the Client’s, or where relevant named recipient’s, approval.
b. The Company does not record any calls and to protect our business-sensitive information we request that clients do not record the calls either. The signing of this document equates to the Client’s agreement of these non-disclosure terms.
c. The Company takes Data Protection seriously and is registered with ICO (The Information Commissioner’s Office). The Company will never sell or share your data with anyone other than employees or subcontractors of The Clutter Fairy who require access to the data to enable them to effectively provide the agreed Services to the Client and/or to the Named Recipient of Services where applicable.
d. The Company will not use or share any photographs, case studies, reviews or testimonials except as agreed and authorised by the Client, or named Recipient if applicable.
7. COMPANY RESPONSIBILITIES
a. Each of the Clutter Fairy team members have individual public liability and professional indemnity insurance to a value of up to £1 million as a subcontractor of the Company.
b. The Company will provide all Services with reasonable skill and care and all advice given is given in good faith. The Client (or Named Recipient where applicable) can choose whether or not to follow any advice given and accepts full responsibility for their own decisions and ensuring they do what is right for them and agrees that all decisions to dispose of items remains with, and are the responsibility of, the client at all times.
8. REMOVAL OF ITEMS AND GREEN POLICY
a. The Company aims to promote the recycling of possessions wherever possible and can offer advice on different options for appropriate disposal with a particular focus on reuse before recycle wherever possible.
b. The Client, or Named recipient where applicable, may have ideas about specific charities or non-profits they would like to donate items to and should discuss this with the Company’s team member to see if there is a local branch of such charity they wish to request the Company to drop off items to and if this can be arranged.
9. COMPLEMENTARY AND ASSOCIATED SUPPLIERS OR SERVICES
a. The Company may be happy to undertake some light cleaning to assist with decluttering and reorganising processes, but please note that the Company do NOT provide a cleaning service or any equipment for this purpose.
b.If the Client or named Recipient require additional services such as:
● One-off or regular cleaning
● Waste removal including skips, man with a van, etc.
● Resellers (support with selling items)
● Tradespeople
● Removal companies
● Furniture movers
● Storage units
The Company may be able to help, as part of our Life ADDmin service, to source suitable alternative agencies for you.
c. The Company will not be held liable if the performance of any third party or organisation sourced or if their performance falls below an acceptable standard, nor for any loss or damage caused by any supplier, its employees or agents. Suppliers' charges are payable by you directly and the contract will be between the Client (or Named Recipient where applicable) and the supplier.
10. COMPLAINTS PROCEDURE
a. If the Client, or Named Recipient where applicable, has any complaint or query the Client should seek redress by putting the complaint or query in writing to the Company no later than seven (7) days following completion of the Services in question. The Company will immediately investigate the complaint or query and discuss their findings with the Client, or Named Recipient where applicable, and provided the Client complies with the 7 days’ notice requirement and provided the Client is able to show that the Company is at fault the Company shall use their best endeavours to resolve the matter to the Client's satisfaction.
b. The liability of the Company shall in no way exceed the invoice price for the work concerned.
11. SERVICE COSTS
a. All prices are subject to VAT at the standard rate (20%) and all services services are charged to the nearest 15 minutes.
b. The Company reserves the right to increase the fees from time to time to meet the needs of the business.
c. Working hours will be calculated from the time the Company's team member arrive at the Client's (or Named Recipient where applicable) home or premises, until the time the Company's team member leave or complete any requested deliveries or drop-offs as agreed for and on behalf of the Client (or Named Recipient where applicable), whichever is later, or from the time the agreed Client's (or named Recipient's where applicable), virtual session starts until it ends, excluding any breaks.
d. All hourly rates quoted are per team member. If a team of more than one member is assisting you, the hourly rate is multiplied by the number of Clutter Fairy members in the team.
Service | Cost | Timings |
|---|---|---|
Phone/Video Consultation | Free | Up to 15 minutes |
Face-to-face consultation | £25 (plus VAT) | Up to 45 minutes |
Weekday onsite services | £42 per hour (plus VAT) | Minimum charges may apply |
Weekend, Bank Holiday and evening (after 6pm) services | Rates vary - please enquire | Minimum charges may apply |
Charity Shop runs | Varies | Please discuss your requirements with your assigned Clutter Fairy team member to determine costs. |
Virtual Organising, Body Doubling, Accountability Calls and Remote Life ADDmin | £10.50 per 15 minutes (plus VAT) | Minimum session length of 15 minutes |
12. TIMINGS AND CANCELLATION POLICY
a. The Company acknowledges and understands that cancellations are sometimes unavoidable and the Client (or Named Recipient where applicable) agrees that if cancelling or asking to re-arrange services less than seventy two (72) hours before the time they have booked means that it may be too short notice for the Company to arrange to fill those times and if the Company has turned other clients away for those times they will suffer losses as a result of the late cancellation.
b. If the Client, (or Named Recipient where applicable), wishes to cancel/delay a job, appointment or any work for which they have agreed they should inform the Company by speaking personally to a Company team member at least seventy two (72) hours before the Company is due to start work or charges may apply.
c. The Client agrees to pay for all work carried out by the Company prior to cancellation.
d. If the Company is not able to provide a Company team member at a certain time or day (e.g. due to illness) it will inform the Client (or Named Recipient where applicable) and aim to reschedule with the same team member.
e. During busy periods the Company can be booked up for anything from 2-6 weeks in advance, so booking ahead is advised if multiple sessions are required.
g. The Company’s session times vary based on the Client'’ needs BUT we recommend booking your sessions in 5-hour slots where possible, to enable more to be achieved but are happy to do shorter sessions as agreed. We understand 5 hours may be too much for some clients, so we are happy to do shorter sessions. Terms apply.
13. TRAVEL COSTS
a. The Company will send the most suitable team member based on the Client's requirements and where the Company’s team members are travelling 40 miles or less for a round trip to reach you then there will be no travel charge.
b. If the Company needs to send someone further afield to meet the Client’s needs (service required, timelines, preferred days, etc) any journey over 40 miles for their round trip will be charged at 45p per mile. The travel costs for your sessions (if any) will be confirmed via email after the initial enquiry call.
c. Please note if free parking is not available near your home, parking costs will be passed on to you via your invoice.
15. TERMINATION
a. The Company may terminate the Agreement without notice in cases of serious or persistent misconduct towards any of its team members.
b. The Company may terminate the Agreement if the Client persistently fails to pay any outstanding amounts or is in breach of contract.
c. The Company may terminate/suspend the Services if the Client becomes insolvent or unable to pay its debts when due in any way.
d. The Company may terminate/suspend the Services if we believe that we are not the most suitable service to meet a Client’s needs, or if continuing would not be in the best interests of either party.
16. FORCE MAJEURE
a. The Company shall be entitled to cancel or delay delivery of Services or to reduce the services supplied if and to the extent it is prevented or hindered in or delayed in provision of services due to events beyond its control including but not limited to illness, accident, flood, fire, unavailability of power, breakdown of vehicles, machinery or equipment or unavailability of required materials from the usual sources of supply.
17. JURISDICTION
a. The Client agrees that the terms of this Agreement shall be subject to and construed in accordance with English Law and the English and Welsh courts shall be the only courts of competent jurisdiction.
Proceed to the Booking Form
To sign a contract and accept the above Terms and Conditions online, please follow this link.
If you are unable to complete our online booking form please contact Katie on 07939222090 or katie@clutterfairy.co.uk.