Terms and Conditions
Confidentiality and Privacy
I offer a fully confidential service and will not divulge any information whatsoever to
a third party without your approval. If you are kind enough to give me a testimonial
and/or photographs they will be used only with your prior written consent.
Advice disclaimer
All advice given is given in good faith. It is always your own decision whether or not
to follow any advice given. I accept no responsibility for your actions and any
consequences of these.
Working practices
I am happy to undertake some light cleaning to assist the decluttering and reorganising process, but please note that I do not provide a cleaning service. If this is required, I will, of course, be happy to suggest a company who will.
I cannot move or lift very large items of furniture for Health and Safety reasons. If this is required, it may be sensible to arrange a willing volunteer.
If access to your home or premises is restricted or unsafe, I reserve the right to charge for lost time and expenses incurred.
Removal of items/ Green policy
I aim to promote recycling of your possessions wherever suitable and can offer advice on different options for appropriate disposal or sale. Any items removed from your property are, in general, done so at your own discretion and by yourself.
If you would like me to dispose of items for you, for example, making trips to the local waste disposal site, I would agree with you in advance, the estimated time that will be charged for, in providing this service.
Payment terms
I charge £15 for an initial consultation in your home or premises, which lasts between 30 and 60 minutes. If a booking is made, the initial consultation fee will be deducted from the overall fee.
I charge an hourly rate of £25 to the nearest 15 minutes. My working hours will be calculated from the time I arrive at your home or premises until the time I leave excluding any breaks or additional estimated time for disposing of items at the local tip. Occasionally, I will offer special promotions which are subject to the terms and conditions of that advertisement.
Payment is required on completion of service. If an assignment extends over several weeks I will invoice you weekly. In these circumstances, all invoices are payable within 14 days. I accept cash or cheque made payable to The Clutter Fairy.
Cancellation policy
Cancellations are sometimes unavoidable. However, any cancellation by you within 48 hours of the agreed start time may, at the discretion of The Clutter Fairy, incur a charge of any expenses accrued to date and up to 50% of the contract price. I may agree to credit this payment against your account if the work is scheduled to start within two months of such cancellation.
Other suppliers or services
I am happy to make suggestions on the use of additional services, for example, cleaners or handymen, and can help to arrange these services. However I will not be held liable if their performance falls below an acceptable standard nor for any loss or damage caused by any supplier, its employees or agents. Suppliers' charges are payable by you directly.
Insurance
The Clutter Fairy is covered by Public Liability Insurance to a value of £1 million.
